Newsroom

Welcome to the Switchboard, MD newsroom. Here, you can find press releases, case studies, publications, and more.

Switchboard, MD 12/19/25 Switchboard, MD 12/19/25

Kirby Medical Center Partners with Switchboard, MD to Automate Patient Communication Workflows

Switchboard, MD is proud to announce a new enterprise partnership with Kirby Medical Center, a nationally-recognized critical access hospital…

Switchboard, MD 11/6/25 Switchboard, MD 11/6/25

Switchboard, MD Scales Real-Time Call Automation with Amazon Nova Sonic

A patient phone call is the care before the care. In high-volume contact centers, especially, each conversation carries both clinical and operational weight. Accurate, real-time…

Switchboard, MD 9/18/25 Switchboard, MD 9/18/25

OrthoWest Expands Switchboard, MD’s AI Contact Center Across Enterprise

OrthoWest has announced the expansion of Switchboard, MD's physician-built AI platform across its orthopedic enterprise, bringing its advanced…

Switchboard, MD 8/28/25 Switchboard, MD 8/28/25

South County Orthopedic Specialists (SCOS) Cuts Call Queue Time by 76% with Switchboard, MD

Switchboard, MD recently published a new case study detailing its recent Contact Center deployment at South County Orthopedic Specialists (SCOS), a leading provider of orthopedic…

Switchboard, MD 7/17/25 Switchboard, MD 7/17/25

MidWest Eye Center Launches AI-Powered Prescription Voicemail Automation with Switchboard, MD

Switchboard, MD is excited to announce its newest implementation with MidWest Eye Center (MWEC), an affiliate of EyeSouth Partners. This partnership focuses on…

Switchboard, MD 3/5/25 Switchboard, MD 3/5/25

Georgia Eye Partners Achieves 52% Patient Sentiment Boost with Switchboard, MD

Switchboard, MD released a new case study detailing its recent partnership with EyeSouth Partners and the successful pilot at Georgia Eye Partners. Upon implementing…

Switchboard, MD 8/26/24 Switchboard, MD 8/26/24

Switchboard, MD Partners with South County Orthopedic Specialists (SCOS) to Streamline Call Center Operations

Switchboard, MD is proud to announce its newest partnership with California-based South County Orthopedic Specialists (SCOS), a division of OrthoWest…