A clinical intelligence platform that works like you do.
Built by physicians who understand the way that healthcare is actually practiced, our platform routes, prioritizes, and actions what matters most.
Turn unstructured inputs into actionable workflows.
Healthcare is overwhelmed with information.
Our platform ingests messages, live calls, voicemails, faxes, and more—and classifies, routes, and prioritizes every piece.
Modalities we handle:
- Patient portal messages
- Phone calls & voicemails
- Internal messages, forms & faxes
- Rx refill requests
- Live chat
AI-powered classification & tagging
Advanced models understand every incoming item.
Context-aware prioritization
Urgent needs surfaced instantly, every time.
Smart routing to the right team member
Automated, rules-based or AI-driven handoffs.
Suggest next best actions
AI hints and templates accelerate resolution.
Continuous learning based on outcomes
Models improve as your team works.
Core Differentiators
Built for healthcare, by healthcare.
Our proprietary AI is built from scratch by physicians and data scientists.
- Physician-built and trained on millions of real-world clinical data points
- Deeply aligned with role-based workflows, urgency, and escalation logic
- Built specifically for healthcare; not borrowed from generic, off-the-shelf LLMs
Configurable without compromise
Every deployment is tailored to real roles, workflows, and systems.
- Supports inbox, voicemail, contact center, revenue cycle, and more
- Custom configurations for teams with unique structures, from small groups to enterprise systems
- Go live in weeks, not months
Seamless system integration
We plug into your existing infrastructure, with zero change management.
- Integrates with EMR, RCM, ERP, CRM, and CCaaS platforms
- Standards-based with FHIR, HL7, and real-time data exchange
- Secure by design with role-based access and full compliance
Integrations
Switchboard, MD integrates directly into the systems healthcare organizations rely on every day—without requiring system changes or process disruption. From clinical platforms to back-office infrastructure, the platform connects across environments to deliver structured, AI-powered outputs where they’re needed most.
What We Integrate With
We’re not just another AI vendor.
Our models have been rigorously tested through academic studies and proven effective in real-world clinical settings.
