Case Studies
Healthcare-led. Outcome-driven.
Every story is grounded in frontline experience.
From physicians, to clinical staff, to patients, Switchboard delivers outcomes that matter, because it was designed by the people who live this work every day.
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0Live Clients
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0Providers
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0Healthcare Professionals
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Amar Patel, MD
Hand & Upper Extremity Surgeon
“At the end of the day, Switchboard, MD made an excellent product that’s easy to plug and play, but at the same time can be customized to the needs of the medical records and the needs of the practice.”
- ↓78%Voicemail volume
- 20KMore calls reaching staff
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Katya Alcaraz Voelker, MD
Family Medicine Physician
“By routing messages to the right person from the start, we reduce staff rework, ensure that the recipient can better address the concern, and cut down on response time.”
- ↑55%Portal messages triaged
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Jami Geck, CMPE
Chief Operating Officer
“In a time where employment and healthcare costs are on the rise, Switchboard, MD's AI platform plays a crucial role in helping us reduce expenses.”
- ↓76%Queue time
- ↓58%Abandonment rate
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Kimberly Monroe
Director of Clinical Process
“With Switchboard, we’ve gone from having a lengthy voicemail backlog to completing tasks the same day. Our patients are more satisfied, and our technicians feel a greater sense of accomplishment.”
- ↑70%Faster resolution
- ↑52%Patient sentiment
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Carolyn Bramante, MD, MPH
Assistant Professor of Medicine
“We are grateful to have found Switchboard, MD to help us make individuals aware of clinical trial opportunities.”
- 73KMessages analyzed
- 625COVID-19 tags
