With millions of patient communications moving through healthcare organizations every day, we help clinical and operational teams cut through the noise, find the signals, and turn information into insights within your existing workflows.
Physician-built AI to help your team classify. route. prioritize. match. take action.
TRUSTED BY
What healthcare needs, delivered quickly.
From the inbox, to live calls, to voicemails and more, Switchboard uses physician-built AI to triage, route, and resolve high-volume work; helping teams respond faster, reduce rework, and focus on what matters most.
- Agentic AI that makes informed, real-time decisions
- Triage and routing based on urgency, context, and availability
- Adaptability across clinical and operational workflows
- Actionable analytics to expose gaps and highlight opportunities
- Fast deployment and scalability for rapid ROI
Inbox Management
Triage and route patient portal messages to reduce touches, surface urgent cases, and streamline communication for care teams.
Learn more →
Contact Center Automation
Automate high-volume calls and voicemails, route complex cases, and support patients with SMS and guided scheduling.
Learn more →-
Amar Patel, MD
Hand & Upper Extremity Surgeon
“At the end of the day, Switchboard, MD made an excellent product that’s easy to plug and play, but at the same time can be customized to the needs of the medical records and the needs of the practice.”
- ↓78%Voicemail volume
- 20KMore calls reaching staff
-
Katya Alcaraz Voelker, MD
Family Medicine Physician
“By routing messages to the right person from the start, we reduce staff rework, ensure that the recipient can better address the concern, and cut down on response time.”
- ↑55%Portal messages triaged
-
Jami Geck, CMPE
Chief Operating Officer
“In a time where employment and healthcare costs are on the rise, Switchboard, MD's AI platform plays a crucial role in helping us reduce expenses.”
- ↓76%Queue time
- ↓58%Abandonment rate
-
Kimberly Monroe
Director of Clinical Process
“With Switchboard, we’ve gone from having a lengthy voicemail backlog to completing tasks the same day. Our patients are more satisfied, and our technicians feel a greater sense of accomplishment.”
- ↑70%Faster resolution
- ↑52%Patient sentiment
-
Carolyn Bramante, MD, MPH
Assistant Professor of Medicine
“We are grateful to have found Switchboard, MD to help us make individuals aware of clinical trial opportunities.”
- 73KMessages analyzed
- 625COVID-19 tags
Proven Impact, Measurable Results
Routing Patient Portal Messages to the Correct Inbox
- 40%Fewer message touches
- 84%Reduction in resolution time
- 98%NLP classification model accuracy
Reducing Contact Center Queue Time to Improve Access
- 76%Reduction in queue time
- 58%Reduction in call abandonment rate
- 20KMore calls reaching staff annually
Quick Wins in Discharged Not Final Billed
- $21MCash acceleration in first 60 days
- 22%Reduction in cost-to-collect
- 4.0DNFB days reduced in first 60 days
Optimizing Contact Center for a Better Patient Experience
- 52%Improvement in patient sentiment
- 70%Faster resolution of voicemails
- 78%Decrease in repeat calls
Enhancing COVID-19 Diagnosis Identification for Clinical Trials
- 73KPatient messages analyzed
- 625COVID-19 tags generated by NLP
- 35Patients enrolled after outreach
Deep, flexible integrations.
We connect to the systems you already rely on, and make them smarter; whether we’re running in the background or powering your frontend experience.