Newsroom

Welcome to the Switchboard, MD newsroom. Here, you can find press releases, case studies, publications, and more.

Switchboard, MD 12/2/25 Switchboard, MD 12/2/25

Large Health System Cuts Provider Message Touches by 42% with Switchboard, MD

A large Midwest health system has partnered with Switchboard, MD to deploy MDAware, an AI-powered inbox triage solution designed to reduce administrative burden and accelerate…

Switchboard, MD 8/28/25 Switchboard, MD 8/28/25

South County Orthopedic Specialists (SCOS) Cuts Call Queue Time by 76% with Switchboard, MD

Switchboard, MD recently published a new case study detailing its recent Contact Center deployment at South County Orthopedic Specialists (SCOS), a leading provider of orthopedic…

Switchboard, MD 3/5/25 Switchboard, MD 3/5/25

Georgia Eye Partners Achieves 52% Patient Sentiment Boost with Switchboard, MD

Switchboard, MD released a new case study detailing its recent partnership with EyeSouth Partners and the successful pilot at Georgia Eye Partners. Upon implementing…

Switchboard, MD 1/11/24 Switchboard, MD 1/11/24

Case Study: Enhancing COVID-19 Diagnosis Identification

In response to challenges posed by today’s decentralized Covid-19 testing landscape, the University of Minnesota teamed up with Switchboard, MD to enhance…

Switchboard, MD 1/8/24 Switchboard, MD 1/8/24

Case Study: Quick Wins in Discharged Not Final Billed

In March 2023, Marshfield Clinic Health System approached Switchboard, MD to assist with a Discharged Not Final Billed (DNFB) backlog…