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Newsroom

Welcome to the Switchboard, MD newsroom. Here, you can find press releases, case studies, publications, and more.

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Kirby Medical Center Partners with Switchboard, MD to Automate Patient Communication Workflows
Contact Center, Announcement Switchboard, MD 12/19/25 Contact Center, Announcement Switchboard, MD 12/19/25

Kirby Medical Center Partners with Switchboard, MD to Automate Patient Communication Workflows

Switchboard, MD is proud to announce a new enterprise partnership with Kirby Medical Center, a nationally-recognized critical access hospital…

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Switchboard, MD Surpasses 800,000 Communications Triaged as it Expands Toward End-to-End Clinical Workflow Automation
Announcement Switchboard, MD 12/15/25 Announcement Switchboard, MD 12/15/25

Switchboard, MD Surpasses 800,000 Communications Triaged as it Expands Toward End-to-End Clinical Workflow Automation

Switchboard, MD announced today that its clinical communication platform has successfully triaged more than 800,000 inbound communications since inception. These communications…

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Switchboard, MD Scales Real-Time Call Automation with Amazon Nova Sonic
Contact Center, Announcement Switchboard, MD 11/6/25 Contact Center, Announcement Switchboard, MD 11/6/25

Switchboard, MD Scales Real-Time Call Automation with Amazon Nova Sonic

A patient phone call is the care before the care. In high-volume contact centers, especially, each conversation carries both clinical and operational weight. Accurate, real-time…

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OrthoWest Expands Switchboard, MD’s AI Contact Center Across Enterprise
Contact Center, Announcement Switchboard, MD 9/18/25 Contact Center, Announcement Switchboard, MD 9/18/25

OrthoWest Expands Switchboard, MD’s AI Contact Center Across Enterprise

OrthoWest has announced the expansion of Switchboard, MD's physician-built AI platform across its orthopedic enterprise, bringing its advanced…

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MidWest Eye Center Launches AI-Powered Prescription Voicemail Automation with Switchboard, MD
Contact Center, Announcement Switchboard, MD 7/17/25 Contact Center, Announcement Switchboard, MD 7/17/25

MidWest Eye Center Launches AI-Powered Prescription Voicemail Automation with Switchboard, MD

Switchboard, MD is excited to announce its newest implementation with MidWest Eye Center (MWEC), an affiliate of EyeSouth Partners. This partnership focuses on…

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Switchboard, MD Announces ThreatAware: AI-Powered Support for Infectious Disease Response
Announcement Switchboard, MD 1/13/25 Announcement Switchboard, MD 1/13/25

Switchboard, MD Announces ThreatAware: AI-Powered Support for Infectious Disease Response

Switchboard, MD is announcing the launch of ThreatAware, an advanced solution designed to identify potential infectious disease risks early and enable clinicians…

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Switchboard, MD Partners with South County Orthopedic Specialists (SCOS) to Streamline Call Center Operations
Contact Center, Partnership Announcement Switchboard, MD 8/26/24 Contact Center, Partnership Announcement Switchboard, MD 8/26/24

Switchboard, MD Partners with South County Orthopedic Specialists (SCOS) to Streamline Call Center Operations

Switchboard, MD is proud to announce its newest partnership with California-based South County Orthopedic Specialists (SCOS), a division of OrthoWest…

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Switchboard, MD Partners with BARDA DRIVe to Accelerate Emergent Health Threat Detection & Response
Partnership, Inbox Management Switchboard, MD 5/21/24 Partnership, Inbox Management Switchboard, MD 5/21/24

Switchboard, MD Partners with BARDA DRIVe to Accelerate Emergent Health Threat Detection & Response

Switchboard, MD, the data science platform that brings physician-built AI to restore the human connection to medicine, announced today that it has partnered…

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