Knowledge Hub

Dig into the details.

Explore detailed documentation and behind-the-scenes videos about Switchboard, MD’s platform.

From technical datasheets to executive overviews, everything here is designed to help you understand how our solutions deliver real-world impact.

Videos

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  • MDAwareInboxManagement.png

    Introducing MDAware: Inbox Management

    Introducing MDAware, built by doctors, for doctors, to reduce time spent on managing patient messages. MDAware is an AI assistant that classifies incoming patient messages and instantly routes them to the appropriate team within the organization

  • ContactCenterSBMD.png

    Introducing Contact Center: Modernization for Agents

    Healthcare contact centers are the front door to a patient’s care experience, and with long hold times and missed opportunities, patient satisfaction and revenue can be severely impacted. Switchboard, MD’s Contact Center is designed to change that.

  • RevAware.png

    Introducing RevAware: Revenue Cycle Optimization

    When financial strain builds, it impacts everyone—from revenue cycle teams, to frontline providers, and, ultimately, the patients they serve. That’s why we created RevAware, which cuts through administrative complexity, helps teams accelerate A/R, optimizes reimbursement, and streamlines denial management.

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    Introducing ThreatAware: Disease Identification

    Infectious disease outbreaks don’t wait — why should clinical response? Powered by advanced AI and built alongside leading…

Datasheets