Watch the work behind the platform.

We sat down with two experts—Dr. Larry Anderson, Professor at Emory University School of Medicine and former Epidemic Intelligence Service Officer at the CDC, and Dr. Yuanda Zhu, Data Scientist & Director of Engineering at Switchboard, MD—to discuss the challenges of infectious disease management and how AI technology can help.

Introducing MDAware, built by doctors, for doctors, to reduce time spent on managing patient messages. MDAware is an AI assistant that classifies incoming patient messages and instantly routes them to the appropriate team within the organization

Healthcare contact centers are the front door to a patient’s care experience, and with long hold times and missed opportunities, patient satisfaction and revenue can be severely impacted. Switchboard, MD’s Contact Center is designed to change that.

When financial strain builds, it impacts everyone—from revenue cycle teams, to frontline providers, and, ultimately, the patients they serve. That’s why we created RevAware, which cuts through administrative complexity, helps teams accelerate A/R, optimizes reimbursement, and streamlines denial management.