Born from Healthcare.
Built for Change.
Switchboard, MD was created by physicians and healthcare professionals who know the system from the inside.
With deep clinical roots and technical rigor, the team is focused on solving the operational challenges that slow care down.
During the pandemic, we saw firsthand how communication overwhelms providers.
Messages intended for other staff flooded our founder's inbox, requiring constant manual forwarding and rerouting to administrative teams—pulling focus from patient care. This daily friction, coupled with growing clinician burnout and late-night "pajama time," made the need for change clear.
To address it, Dr. Blake Anderson—a practicing internal medicine physician at Emory Healthcare and former Chief Health Informatics Officer at the Atlanta VA—applied his computer-science background to train an NLP model that triages patient messages directly within the electronic medical record. The system automatically routes each message to the correct inbox, eliminating roughly 40% of messages previously sent to clinicians.
In 2025, the model's results at Emory Healthcare were published in NEJM AI . What began as a single triage algorithm has evolved into a platform that now spans calls, texts, voicemails, faxes, and email—helping healthcare organizations streamline communication and refocus attention on patient care.
Our movement throughout the years.
What We Deliver
More time for doctors to see patients
Optimize clinician workflows by instantly directing patient communications to the right resource for faster resolution. Streamline processes like scheduling calls and patient-portal messaging so physicians can stay focused on patient care.
A patient-centered environment
Leverage advanced AI/ML and efficient workflows to respond quickly across your organization—balancing operational efficiency with empathy to elevate every patient interaction.
Reduced burnout and staffing shortages
Minimize clinical staff involvement in routine tasks so they can deliver top-tier care. Support digital front-door initiatives by enabling patient-facing teams to prioritize engagement over administration.
Instantaneous virtual urgent care
Identify and capture critical needs hiding in conversations, voicemails, or messages, then route them to the right team for timely action—closing gaps before they become delays in care.
Leadership Team
Blake Anderson, MD
Founder,
Chief Executive Officer,
Chief Technology Officer
Ankit Tiwari
Co-founder,
Chief Commercial Officer
Will Akers
Co-founder,
Chief Strategy Officer
Hans Andersson
VP Tech Ops & Legal
Advisory Team
Evan Schoenberg, MD
Executive Advisor
David Gutman, MD
Data Advisor
Chris Casstevens, MD
Technology Advisor
Aakash Chauhan, MD
Orthopedics Advisor
Mike Welborn
Board Advisor