Right information.
Right agent.
Right time.
Every call is a chance to shape the patient experience. Reduce friction across each interaction with advanced technology; empowering agents, enhancing patient access, and driving measurable operational gains.
Measured impact, rooted in contact center realities
queue time
abandonment rate
repeat calls
patient sentiment
How it works
We process live patient calls and voicemails in real time, capturing key details, matching existing patient records, and generating structured summaries for immediate action.
- Direct EMR integration
- Real-time processing & classification
- Unified agent workspace
Intelligent Call Prompts
Automatically capture essential patient information and match existing patient records before transferring to an agent, streamlining intake and reducing manual data entry.
- Instant patient verification and record matching
- Automated intent classification for faster routing
- Reduces talk time by up to 90 seconds
Guided Scheduling
Intelligently determine the right appointment type and provider based on patient inputs and clinical logic, ensuring optimal care matching and resource utilization.
- Smart provider matching based on patient needs
- Automated appointment type recommendations
- Real-time availability and scheduling optimization
- Converts calls into scheduled appointments, supporting revenue capture
Workflow Automation
Automatically trigger next steps in the patient journey and ensure nothing falls through the cracks; from intake forms and appointment reminders to urgent escalations.
- Automated intake form distribution
- Streamlined processing for prescription refills
- Intelligent escalation for urgent cases
Multi-Channel Unification
Bring together voice, SMS, email, fax, and chat communications into a single, streamlined system that reduces task switching and improves resolution times.
- Single view for all communication channels
- Unified patient conversation history
- Seamless handoffs between channels
Case Study
South County Orthopedic Specialists reduced queue time by 76%
76%
Reduction in
queue time
58%
Reduction in call abandonment rate
20,000
Additional calls now reaching staff annually
Case Study
How Georgia Eye Partners Improved Patient Sentiment by 52%
+52%
Improvement in patient sentiment
+70%
Faster resolution of
voicemail requests
+78%
Decrease in repeat calls
