In this interview, Dr. Patel—orthopedic surgeon and board member at South County Orthopedic Specialists (SCOS)—shares how Switchboard, MD helped his high-volume practice overcome serious communication bottlenecks. From 1,000+ daily calls and fragmented systems to streamlined workflows and happier patients, Dr. Patel offers a firsthand look at what happens when physician-designed technology meets real operational challenges.

For a deeper dive into their results, read the full case study here.