A clinical intelligence platform that works like you do.
Built by physicians who understand the way that healthcare is actually practiced, our platform routes, prioritizes, and actions what matters most.
Turn unstructured inputs into actionable workflows.
Healthcare is overwhelmed with information.
Our platform ingests messages, voice calls, claims, forms, and more—and classifies, routes, and prioritizes every piece.
Modalities we handle:
- Patient portal messages
- Phone calls & voicemails
- Internal messages, forms & faxes
- Claims & financial records
- Rx refill requests
- Live chat
AI-powered classification & tagging
Advanced models understand every incoming item.
Context-aware prioritization
Urgent needs surfaced instantly, every time.
Smart routing to the right team member
Automated, rules-based or AI-driven handoffs.
Suggest next best actions
AI hints and templates accelerate resolution.
Continuous learning based on outcomes
Models improve as your team works.
Core Differentiators
Built for healthcare, by healthcare.
Our models are built by practicing physicians, tuned into real clinical and operational workflows.
- Trained in-house
- Deep understanding of roles, urgency, and escalation
- Configurable for your organization
Prebuilt or configurable
Out-of-the-box or fully customizable deployments tailored to your workflows.
- Adapts to patient portal, contact center, revenue cycle
- Custom modules for unique team needs
- Go live and see results in weeks, not months
Smart & secure
HIPAA Compliant and SOC 2 Type II certified, so your data stays yours.
- Role-based access & audit logging
- Data encrypted at rest & in transit
- Healthcare interoperability standards
Platform Architecture
Platform Layers
- Ingest unstructured & structured data, bring clarity to chaos
- Understand intent & urgency with custom ML models
- Act through real-time classification, prioritization, routing
- Embed in the system(s) you use + comply with all standards
- Flexible outputs: GenAI, on-prem/cloud, analytics, agentic AI, event-driven automation
Choose Your Modality
Select the right combination of modalities to fit your needs. Our capabilities are designed to deliver the output you need — every time.
Integrations
Switchboard, MD integrates directly into the systems healthcare organizations rely on every day—without requiring system changes or process disruption. From clinical platforms to back-office infrastructure, the platform connects across environments to deliver structured, AI-powered outputs where they’re needed most.
Integration – Capability
What We Integrate With
We’re not just another AI vendor.
We’re building the missing infrastructure layer in healthcare — a connective tissue between systems, roles, and decisions — quickly.
Ready to learn more?
Schedule a demo to see how we’re modernizing care delivery.